We accept return/refund/exchange requests only if raised within 5 calendar days of delivery. Requests may also be made before delivery. No requests will be accepted after 5 days from the delivery date.

Eligible Return/Refund Conditions:

• Item has a manufacturing defect.

• Wrong product delivered.

• Product is unused, in original packaging (not damaged or soiled).

• Proof of purchase is provided.

• The product is not a consumable or customized item.
  

Non-Returnable/Refundable Items:

• Products are marked as non-refundable. Consumables like turmeric, incense, and pooja samagri.

• Customized products or gift boxes.

Return Process:

• Share proof of purchase and product image (in case of defect/wrong item).

• Only the value of the returned item will be refunded (not full order value).

• We’ll arrange a pickup within 3–5 business days for eligible returns.

• Once received, the item undergoes a Quality Check.

• If approved, the refund will be processed.

Refund Timelines:

• Prepaid orders: Refund to the original payment method within 7–21 business days.

• COD orders: Share bank details; refund processed within 7 working days after approval.

• For returns due to change of mind, customer must send item back at their cost. Reverse pickup is only provided for defective/wrong items.

Exchange Policy:

• Exchanges only for items with manufacturing defects.

• Request must be made within 5 days of delivery.

• Share proof of purchase and product images.

• Only defective items are exchanged, not entire orders.

• Exchange will be completed within 21 days from product receipt.

For any queries or delays, contact us at:
📧 swadeshigiftsanddecor@gmail.com